Hansen, along with what she says were hundreds of other travellers, were eventually told their flight had been cancelled. “The reps on the ground would just repeat this info and has no idea what was going on.” “The boards inside the terminal never changed flight times however, on occasion, Sunwing’s website would post a new flight time, every two to three hours.” “We waited in the airport with the other Sunwing flights for the rest of the afternoon and evening,” she said in an email to CTV News Toronto Monday afternoon. Natalie Hansen was supposed to fly from Cancun to Toronto on Sunday afternoon, but 20 minutes after they started boarding, she said travellers were told the computer was not working. But you know it is just one of those things and you have to have same patience.” I am trying to de-stress, and you know this doesn’t help,” the man said.
until 2 p.m.īut he said that it is unclear whether it will actually take off One traveller, who was scheduled to fly to Aruba early this morning, told CP24 that his flight has now been delayed from 6:15 a.m. flight from Toronto to Cuba will now be departing around 1 p.m. The website for Sunwing lists hours-long delays, with morning flights rescheduled for the afternoon and afternoon flights pushed to the evening.įor example, a 6 a.m. “Best attempts are being made to notify passengers of the impact to their flights where possible, and we strongly encourage all customers with departing flights over the next day to check their flight status before heading to the airport.” “We sincerely regret the impact this is having on our customers’ travel plans and are working diligently with our technology provider to resolve the issue as soon as possible so that regular flight operations can resume,” a spokesperson for Sunwing said in a statement Monday. The technical issue is impacting several carriers globally, the airline said. In a statement, the airline said the flight delays were the result of a network-wide system issue that has impacted check-in and boarding. Numerous flights, including at least 10 departing from Toronto’s Pearson International Airport, have been delayed due to a technical issue impacting Sunwing Airlines.
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